Once an online, written or verbal booking has been accepted by Samantha Freeman Energy Healing, the client will have entered into an agreement to have a treatment, course or retreat based on the following terms and conditions.
- Payment - We respectfully ask that clients make payment via cash, credit / debit card, bank transfer or PayPal either before or at the time of treatment, thank you. Non payment will result in no treatment. If paying online please use your name as reference.
- Cancellations - A minimum of 24 hours notice is required from the start of a client's treatment appointment time if a change or cancellation is to be made to the appointment time or date and a charge not incurred. Payment for each treatment is required in full if the session is cancelled with less than 24 hours’ notice or the client fails to attend.
- Discretionary waiver of charges for missed/ changed appointments - Changing or rebooking an appointment, for no extra charge, within 24 hours of the appointment date and time, is discretionary and will only be undertaken for emergencies.
- Late or early arrival - If you arrive early please wait for your appointment time. If late for an appointment, Samantha will attempt to offer the best possible service within the time left, however the appointment will end at the agreed time with no adjustment to the fee.
- Classes and Courses - A minimum of one weeks notice is required ahead of the first day of a client's course if a change or cancellation is to be made. Payment for each course is required in full if the session is cancelled with less than 1 week’s notice or the client fails to attend.
- Gift Vouchers - Refunds are generally not available for gift vouchers/cards and they can not be exchanged for cash. However if you buy a voucher online the purchasers legal rights with regards to a cooling off period apply, under the distance selling regulations. Please note, once the voucher has been given to the recipient the original purchasers right to cancel expires. Lost gift vouchers are not replaceable. All vouchers have a 12 month expiry date from time of purchase unless an alternative date is defined at time of purchase.
- Prices - Treatments, courses and retreats and the prices listed are subject to change without prior notification.
- Refusing to treat - We have the right to refuse or discontinue a treatment at any point. Circumstances where this may apply include, but are not limited to:
- The client is under the influence of alcohol or recreational drugs
- Recent surgery
- The client behaves in an inappropriate or offensive manner
- The client is or becomes unwell e.g. fever, digestive upset, allergic reaction, seizure, fainting
- A client is under care for a medical issue that is a contraindication for therapy, this will be discussed during consultation
- Where GP consent is required
- COVID restrictions
- Children - Clients under the age of 16 are welcome if accompanied by a parent or legal guardian, who will be asked to give signed consent to treatment. They will also be asked to remain present for the duration of the agreed treatment.
- Animals – Animals are treated either via distant healing or at their home / yard. This is for their own comfort and well being as well as to avoid triggering allergies of other clients in Samantha’s healing room.
- Medical Issues - Treatments conducted by Samantha Freeman are not a substitute for proper medical diagnosis and treatment. At no time will a client be encouraged to stop medical treatment or reduce or change their prescription drugs without prior discussion with a GP or consultant first. It is also the client’s responsibility to consult with their GP and get approval before any treatments can commence if needed.
- Personal Information - During a client’s treatment consultation we will need to collect personal information which is important for our client-therapist relationship and will be used to tailor treatments. This information is strictly confidential. We will maintain its accuracy by updating it as advised by the client.
- Sensitive Information – Confidentiality is the cornerstone to our work and we may at times address sensitive personal issues, difficulties or situations in a client’s life. Information provided will be kept strictly confidential with the exception of any information which:
- if withheld, may result in danger to the client or others.
- if there is a possibility that you or a member of the public is at risk.
- if requested by Law.
- Parts of your conversation may be referred to during supervision, a requirement for registered therapists, although your name or any identifying details would not be disclosed.
- Guarantees - There are several complex factors influencing the success of an individual’s healing experience and whilst benefits are often observed in many cases there is no guarantee of success or cure in relation to a condition or it’s treatment. If a client discusses an upsetting experience or releases trapped trauma or emotions there can sometimes be an emotional release afterwards or a worsening or symptoms. This is typically improves quickly and the healing journey progresses. Support is available if this happens.
- Remote Working - The following safeguarding issues are required during remote appointments:
- We are interested in the security of your personal details. Zoom is one of the most stable platforms and close to being GDPR friendly. Please download here if you need to: https://zoom.us/download.
- You are requested to have your mobile phone and landline on silent however, your therapist requires your mobile number to be able to contact you if there is a glitch, in which case we can text you.
- To maintain a connection and continuity of service, would you ensure the strength and speed of your internet connection is suitable for the appointment.
- Please ensure there are no other Wi-Fi requirements running at the time of the appointment, these might include, apps, mobile phone Wi-Fi usage, television, or other users of your hub. These would all serve to reduce the quality of your reception.
- Please ensure you have adequate Wi-Fi reception in the room that you are using or switch to Data Use, if this offers a better reception.